Online check-in is available from 7 days up to 24 hours in advance prior to departure. Guest may access online check-in via www.dreamcruiseline.com under Pre-Cruise Tips. There will be designated counters for guests that have done online check-in.
Check-in and boarding times depend on ship schedule. Please refer to your cruise tickets which will highlight boarding/check-in times.
Guests are required to present their cruise tickets at check-in counter to obtain their stateroom key card.
It is not mandatory for guests to provide credit card/debit card or cash deposit to establish their onboard account. However, pre- authorization will facilitate faster Express check-out and final settlement of your account on the last day of your cruise.
Alternatively you may approach reception to settle your account.
Once you have settled your stateroom account you may collect your passport & disembark.
The Palace guests can enjoy their priority check-in, priority embarkation and disembarkation.
Disembarkation will only commence after ship clearance is obtained from local Authorities.
Resort casual is acceptable up until 5 pm in most indoor public areas. But after 5 pm men are encouraged to wear smarter attire such as polo shirts, collared shirts, jackets, long pants and smart jeans with closed toe shoes required. Women are asked to wear 'elegant' evening wear. In the evenings, slippers, swimwear, dressing gowns and active wear are not allowed within the indoor public areas.
No. Your fare includes your accommodation, meals at selected restaurants, entertainment and access to leisure facilities.
So what does that actually mean? Most shows and activities are included in the price. But those that carry a charge are the Virtual Reality Arcade aboard World Dream, Glow Bowling on Genting Dream, karaoke and the video games arcade.
On the dining front, all meals in the Dream Dining Room and The Lido are included in your fare. Restaurants that carry a charge are Blue Lagoon, Seafood Grill and Prime Steakhouse, Crystal Life Cuisine, Hotpot, Lobby Café, Silk Road and Umi Uma. Drinks are not included.
For your comfort, guests are advised to travel light. Each person is allowed to bring along up to two pieces of personal luggage onboard. Luggage check-in will be available at the check-in counter.
However, open bags, plastic bags and any fragile items in luggage are not encouraged to be checked in. All important medicine or important document must not be placed in checked in luggage as it might take time for your luggage to be delivered to your Stateroom. It is advised to check with the airline for baggage policy if you are travelling by air.
To help you plan, we suggest you limit your luggage to a maximum of one bag per person, if traveling on cruises of 3-5 days duration, and no more than two bags per person, for cruises of 6 days or longer. In addition, you must personally carry-on any boarding documentation (passports, Visas, I.D), valuables, medications and items which require special handling.
Each checked suit case and carry-on suit case should not weigh more than 50 pounds, and when lying flat, bags must not exceed 16 inches high by 24 inches wide (the length of the bag is not a factor). For security screening purposes, all luggage should be unlocked. Oversized luggage and locked luggage may cause delivery delays.
Carnival luggage tags must be affixed to your baggage prior to arriving at the terminal. Additional tags can be obtained at curbside from the porter. Porters will re-tag any luggage tag with a TBA cabin assignment.
Yes, a visa on arrival can be arranged for most nationalities on the Vietnam itinerary providing guests book ship arranged shore excursions. Guests under their own arrangements are responsible for their own visas.
Visitors who travelling to Japan by cruise ship with valid passports is not required Japan entry visa (disembark or newly embark is inapplicable). Passenger is required to prepare a photocopy of passport (bio data page) in A4 paper size for landing.
We have Wi-Fi, costs are subjected to various Wi-Fi packages.
Little Pandas Club is complimentary during non-peak season and available for children 2 to 12 years of age. A maximum of 2 hrs per child will be free of charge and succeeding hours will be chargeable during peak season.