Guests have to verify their identity document according to type of cruise chosen and check its validity. For what concerns tourist visas in particular, we would like to remind our Guests to apply for the specific visas for the Countries visited during the cruise to the Embassy/Consulate before leaving.
No beverages are included in the price. A drinking water dispenser is available at the buffet during opening times. All beverages (cocktails, coffee, drinks) can be purchased with your Costa Card in the ship's bars and restaurants. There are also convenient Beverages Packages that you can book on MyCosta before you set off.
Yes. Costa Cruises crew members help all guests who want to experience a cruise especially to whom require a particular attention due to mobility problems, visual impairments or any other different ability. International regulations require the Company to be aware of any “needs for personal assistance in the case of emergency” (wheelchairs, etc.) of its guests in order to make the necessary arrangements. This information must be provided to Costa Cruises directly before the booking confirmation and again once passengers get on board of our ships. We request you to kindly inform this to Costa Cruises before confirming a cruise when you have guests with special needs and/or any special medical assistance, especially in case of wheelchairs. Also costa cruise ships have several cabins equipped for differently abled people , which are marked with a letter H on the ship deck plan of our catalogues.
You can agree on a special diet at the time of booking with a local Travel Agency or by calling Costa cruise Contact Center. Special menus can be requested on all Costa cruises - gluten free for coeliacs, hypoglycaemic for diabetics or specific for any allergy or intolerance.
Vaccinations - when required - may be either compulsory or optional depending on the country of destination. If vaccination is compulsory, we recommend booking it in advance.
The number of pieces of luggage you can take on board varies according to the length of the cruise:
- Up to 7 months: a single piece of luggage/suitcase per person in addition to hand luggage
- 8 to 14 nights: no more than two pieces of luggage/suitcases per person in addition to hand luggage.
- Over 14 nights: no more than three pieces of luggage/suitcases per person in addition to hand luggage.
The maximum weight allowed for each piece of luggage is 23 kg. All pieces of luggage will be subject to X ray safety checks before boarding. We would kindly remind you that weapons, ammunition, explosive, fireworks, gases and infective and poisonous substances are not allowed. If your journey includes a flight, we recommend checking the baggage allowance of the airline company.
In addition to the travel documents (cruise ticket, boarding form, baggage tags and flight tickets, if applicable), all Guests must have an identity document valid for foreign travel in all countries included in the itinerary: ID or Passport according to your nationality and destination of the cruise. Passengers who do not have the correct travel documents will not be allowed on board and no refund will be made. Also, make sure to produce all the visas necessary for the Countries en route and to check the validity of their travel documents.
All ships welcome children in pushchairs from the age of six months - there are spacious lifts and cabins and wide decks and gangways. Children under 3 enjoy priority boarding and can use the game room of the Squok Club (less busy times and accompanied by an adult). Upon request and subject to availability, Hospitality/Customer Services Office can provide cribs, cots and baby baths, arrange to prepare meals, provide high chairs at restaurants and offer a bottle warming service. No baby food or nappies are sold on the ship.
All cabins are furnished in a modern style and offer all types of comforts. All cabins have: air-conditioning adjustable with a thermostat, satellite interactive flatscreen TV, hair-dryer, safe, Steward always at your disposal, minibar and 24-hour Room Service (available according to the type of cabin selected when purchasing the cruise), Wi-Fi (extra charge), soap and shower gel, towels and linen (changed regularly). The cabin and the bathroom are cleaned and tidied every morning. Every evening, besides additional cleaning and waste collection, towels left on the floor will be changed, you will find your bed ready for the night with the curtains drawn and the lights on.
The Suites are spacious, comfortable, airy and further enhance your sea view. If you book a Suite and the following exclusive treatments are included: the “Intenditore” beverage package (not included for guests that purchase a World Cruise), a dedicated restaurant, priority boarding and disembarkation at the Terminal with reserved VIP area, personal butler, personalised invitations to special events and special daily access to the ship’s spa area. Various Deluxe privileges will also be included such as: an Illy espresso coffee machine, robe and slippers for the entire cruise, choice of pillow (Pillow menu). Discover the many other dedicated benefits.
No, besides filling in the boarding forms online, on the day of departure you must also show your cruise ticket and the required travel document.
No food or drink purchased on land may be brought aboard. Any local products purchased during excursions can be handed to Security Costa staff for safekeeping and collected before disembarking at the end of the cruise.
Yes, by paying the price difference and subject to availability. The request must be made immediately after boarding to the Hospitality/Customer Service Office.
Animals are not permitted on board Costa ships. The only exception is for people with a disability or reduced mobility, who, on production of the relevant documentation, may bring a registered assistance dog with them that is trained to work and/or perform tasks for the benefit of a person with a disability.
There are many entertainment activities planned for children from the age of three who are potty-trained (i.e. do not need a nappy/diaper) during the entire cruise. Miniclub and Teen Club are open all day from 9 am until midnight and our staff will make sure your children have fun with many new friends divided into four age groups: Mini Club (3-6 years), Maxi Club (7-11 years), Teen Club Junior (12-14 years) and Teen Club (15-17 years). Our qualified staff assistance is available free of charge in our 4 clubs - you only need to register your children upon boarding, when you will also receive a detailed programme of the activities planned. Activities may vary according to the season, ship and number of participants.
No entertainment is planned for children under three but, during the low season and less busy times, they can access the Club area with their parents.
No, they are free of charge. Programmes have plenty of activities for children and teens from 3 to 17. Costa holidays provide entertainment for everyone and there are clubs for all ages.